Refund policy

Ringlet – Return & Refund Policy

At Ringlet, your satisfaction is our top priority.
If something isn’t quite right with your new ring, we’re here to make it right — quickly, kindly, and with complete transparency.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

🟢 You contact us within the return window
🟢 The item is unused, in original packaging, and in resalable condition
🟢 The item arrived damaged, defective, or incorrect

🚫 Non-Refundable Items

We cannot accept returns for:

❌ Customized, engraved, or made-to-order rings (e.g., personalized designs or special sizing)
❌ Used, scratched, resized, or damaged items resulting from misuse or improper handling
❌ Clearance, final sale, or heavily discounted products

📝 How to Request a Return

To begin a return, please contact us with:

📦 Your order number
🗒 A brief explanation of the issue
📸 Clear photos of the item and packaging (if applicable)

Our support team will guide you through the next steps promptly.

🔄 Return & Refund Process

Review & Approval
Our team will review your request and may ask for additional details or evidence if needed.

Return Instructions
If approved, we will provide:

  • Our return address

  • Step-by-step instructions for safely repacking your ring

Return shipping is the customer’s responsibility unless the item was faulty or incorrect.

Refund Processing
Once your return is received and inspected, a refund will be issued to your original payment method.

Refunds typically process within 5–7 business days, depending on your payment provider.

📌 Important Notes

✔ Returned items must be unused, undamaged, and in original packaging
✔ Shipping fees are non-refundable unless the issue was caused by our error
✔ Returns that do not meet policy requirements may be declined
✔ Excessive or suspicious return activity may result in account review

💬 Need Help?

We’re here to assist with returns, replacements, or any questions you may have.
Please visit our Contact Us page — the Ringlet team is always ready to help.